GCT, the leader in enterprise wireless telephony, offers the most feature-rich and cost-effective wireless voice solutions, dramatically improving the way organizations communicate and function. GCT has helped hundreds of enterprises improve productivity, increase efficiency, and raise customer service levels. GCT Wireless Telephone Systems provide organizations with the competitive advantage needed in today's service-oriented and fast-paced work environment.
Contact Center
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Gulf Cyberian is pleased to offer and support CiscoÒ Unified Call-Manager ExpressÒ solutions as office telephony system. CiscoÒ Unified Call-Manager ExpressÒ is a solution embedded in CiscoÒ IOS Software that provides call processing for CiscoÒ Unified IP phones. This solution enables a comprehensive set of features commonly used by business customers, facilitating the deployment of a cost-effective and highly reliable unified communications solution for the small or medium office.
Cisco Unified Contact Center Express
Designed for enterprise departments, branch locations, and small to medium-sized companies that want to deploy an entry-level or mid-market contact center solution, Cisco Unified Contact Center Express can help these organizations enhance operational efficiency, reduce business costs, and improve customer response.
Cisco Unified Contact Center Express simplifies business application integration, eases agent administration, increases agent flexibility, and provides efficiency gains in network hosting. Designed for formal and informal contact centers, this unified communications solution also delivers:
- Sophisticated call routing
- Contact management
- Administration features
- Simplified installation, configuration, and application hosting
A single-server, integrated "contact center in a box," the Cisco Unified Contact Center Express:
- Allows independence in agent location
- Improves agent scalability
- Provides powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
This solution is available in three versions to better match product functionality with your customer contact requirements. You can easily upgrade from one version to the next.
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi channel contact management over an IP infrastructure. Cisco Unified Contact Center Enterprise combines multi channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure.
Cisco Unified Contact Center Enterprise:
- Segments customers and monitors resource availability
- Delivers each contact to the most appropriate resource anywhere in the enterprise
- Profiles customers using contact-related data, such as dialed number and calling line ID
- Assigns the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components
Cisco Unified Contact Center Enterprise provides a state-of-the-art IP-based contact center solution that enables you to smoothly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration, and e-mail. This integration unifies capabilities, enabling a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.
